Tona Designs Fulfillment Policy

At Tona Designs, we value your trust and strive to deliver exceptional service with every project. To ensure a smooth experience, please review the following fulfillment policies covering refunds, shipping, returns, and cancellations.

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### 1. **Refund Policy**
At Tona Designs, we are committed to your satisfaction. However, because our services include custom design and development work, refunds are only available under the following conditions:

– **Design Services:** Refunds may be requested within **7 days** of initial project payment if work has not yet commenced.
– **Website Development Projects:** Partial refunds will be considered on a case-by-case basis depending on project progress.
– **Non-Refundable Deposits:** Deposits paid for project initiation are non-refundable, as these secure your spot in our production schedule.

**How to Request a Refund:**
To initiate a refund request, please contact us at [email protected] with your order or invoice number.

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### 2. **Shipping or Delivery Policy**
Since we provide digital services, there is no physical shipping involved. For service-based deliverables, such as design files or website launches, our typical delivery schedule is as follows:

– **Design Files (Logos, Graphics):** Delivered via email within **7-14 business days** from the project start date.
– **Website Design and Launch:** Delivered within the agreed timeline, typically ranging from **3-6 weeks**, depending on project scope.
– **Rush Delivery:** Available upon request for an additional fee.

**Delays:** If a delay occurs due to unforeseen circumstances, we will notify you promptly and provide a revised timeline.

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### 3. **Return Policy and Process**
Given that our services are digital in nature and custom-tailored to each client’s needs, we do not accept returns or exchanges on completed work. If there is an issue with your final deliverable, we encourage you to reach out so we can make it right through our **revision process**:

– **Revision Requests:** Revisions are included based on the terms in your project agreement. Additional revisions may incur extra charges.
– **Complaints or Issues:** If you believe the deliverables were not as promised, contact us at [email protected] within **5 business days** of receiving the final product, and we will work to resolve the matter.

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### 4. **Cancellation Policy**
We understand that business needs may change, and you may need to cancel a project. Please review the following conditions for cancellations:

– **Before Work Begins:** Full cancellations made before any work has started are eligible for a full refund (excluding deposits).
– **After Work Begins:** Cancellations made after work has commenced will incur a cancellation fee based on the percentage of work completed.
– **Monthly Subscriptions or Maintenance Services:** Subscription services may be canceled at any time with **30 days’ notice**.

**How to Cancel:**
To request a cancellation, please email [email protected] with your project details or subscription ID.

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### Contact Us
If you have any questions or need assistance with your project, our team is here to help. Please contact us at:
**Email:** [email protected]

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We are committed to providing an exceptional experience with every project. Thank you for choosing Tona Designs for your creative and web development needs!